Privacy Policy

Last updated: June 2, 2024

Introduction

AI Customer Support ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

  • Name and email address
  • Account credentials
  • Profile information
  • Communication preferences

Usage Information

We automatically collect certain information when you use our service:

  • Log data and usage statistics
  • Device information
  • Cookies and similar technologies

Content Information

We collect and process:

  • Knowledge base documents you upload
  • Chat conversations
  • Custom configurations

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process your transactions and manage your account
  • Send you technical notices and support messages
  • Respond to your comments and questions
  • Analyze usage patterns and trends
  • Detect and prevent fraud and abuse

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security measures include:

  • Encryption of data in transit and at rest
  • Regular security audits
  • Access controls and authentication
  • Secure data centers

Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. You can request deletion of your account and associated data at any time.

Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Export your data
  • Withdraw consent

Third-Party Services

We use third-party services including:

  • OpenAI for AI processing
  • Database hosting providers
  • Analytics services

These services have their own privacy policies and we encourage you to review them.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

coforgedevx@gmail.com